Information

Processing Time
  • We aim to ship all orders within 2 business days. Should there be any delay, you will be notified.
Shipping & Delivery
  • Our shipping service is provided in the main by Royal Mail. It is able to be tracked in most countries.
  • Shipping times in the UK range from 1-3 days. Europe 3-7 days. Rest of the world 5-10 days. However, please allow up to 2 weeks for delivery in certain countries.
  • We are able to provide express courier service, however, this is at a higher cost.
  • All items are shipped with tracking numbers
  • All items are shipped from London, UK.
  • VAT will be deducted at the checkout for all items shipped to non-EU addresses.

Please note, all customs and duties are the responsibility of the customer.

Order Tracking
  • Once your order has shipped, you will receive email confirmation of your shipping details and a tracking number.
Refunds & Exchanges

We want you to be completely satisfied with your purchase; therefore, we accept returns or exchanges within 14 days of receiving the merchandise. Items should be returned new, unused, and with all garment tags still attached. Items that have been worn, used or altered will not be accepted for return or exchange. We regret that no returns are possible on custom-made orders. Please include a note with your full contact information, your order number and whether you would like a refund or exchange.

Before sending your return, please contact us at info@exquisitetrimmings.com and we will send you a ‘Return Merchandise Authorisation (RMA)’ form for you to fill out online.

After the RMA form has been completed please return the merchandise to the address below. We advise you to use an insured and trackable carrier for your return. We cannot be responsible for either unauthorised returns or returns lost or damaged in transit back to us. Returns are generally processed within 7 working days of receipt.

 

Please mail the item you wish to return to the following address:

Exquisite Trimmings
3 Sunny Gardens Parade
London
NW4 1JA
UK

Privacy Policy
  • At Exquisite Trimmings, we take your privacy very seriously. No information you give us, be it your email address, credit card number or anything else, will be given to any third parties.
  • If you signed up to the newsletter we may contact you from time to time. To unsubscribe from future contact or if you have any other concerns you would like addressed please contact us via email info@exquisitetrimmings.com
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