Please note, all customs and duties are the responsibility of the customer.
We want you to be completely satisfied with your purchase; therefore, we accept returns or exchanges within 14 days of receiving the merchandise. Items should be returned new, unused, and with all garment tags still attached. Items that have been worn, used or altered will not be accepted for return or exchange. We regret that no returns are possible on custom-made orders. Please include a note with your full contact information, your order number and whether you would like a refund or exchange.
Before sending your return, please contact us at firstname.lastname@example.org and we will send you a ‘Return Merchandise Authorisation (RMA)’ form for you to fill out online.
After the RMA form has been completed please return the merchandise to the address below. We advise you to use an insured and trackable carrier for your return. We cannot be responsible for either unauthorised returns or returns lost or damaged in transit back to us. Returns are generally processed within 7 working days of receipt.
Products purchased during a sale or using a discount code are FINAL SALE and cannot be returned or exchanged.
Please mail the item you wish to return to the following address:
3 Sunny Gardens Parade
Exquisite Trimmings collects personal information in several ways when you place an order or register for a service offered by Exquisite Trimmings. By registering, you are consenting to the collection of your personal information. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfil your order. Exquisite Trimmings doesn't store credit/debit card details as these are processed by our payment partner PayPal. Saved details will never be shared with third parties and will only be used to process your order.
Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
Exquisite Trimmings may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details to third party marketing companies.
We do collate information about site traffic, sales, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
At all times, we will offer you the opportunity to unsubscribe to Exquisite Trimmings, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail.
The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.
If for any reason you are concerned that the personal information held by Exquisite Trimmings is not correct, please visit the website and after logging into the website your personal information will be made available for review and change. Only you or, upon your request, the Exquisite Trimmings team, may access your personal data from the website using your login details.
You can submit your rights servicing request here.