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Information

Processing Time
  • We aim to ship all orders within 2 business days. Should there be any delay, you will be notified.
Shipping & Delivery
  • For domestic shipping in mainland UK, we use UPS and DPD. Royal Mail will be used for international shipments.
  • Shipping times in the UK are next day. For Europe please allow 10 working days. Rest of the world, please allowe 14 working days. Please be aware that these are approximate. During peak times shipping can take slightly longer.
  • We are able to provide express courier service via UPS, this will be at a higher cost and is available during the checkout process.
  • All items are shipped with tracking numbers
  • All items are shipped from London, UK.
  • VAT will be deducted at the checkout for all items shipped to non-EU addresses.

Please note, all customs and duties are the responsibility of the customer.

Order Tracking
  • Once your order has shipped, you will receive email confirmation of your shipping details and a tracking number.
Refunds & Exchanges

We want you to be completely satisfied with your purchase; therefore, we accept returns or exchanges within 14 days of receiving the merchandise. Items should be returned new, unused, and with all garment tags still attached. Items that have been worn, used or altered will not be accepted for return or exchange. We regret that no returns are possible on custom-made orders. Please include a note with your full contact information, your order number and whether you would like a refund or exchange.

Before sending your return, please contact us at info@exquisitetrimmings.com and we will send you a ‘Return Merchandise Authorisation (RMA)’ form for you to fill out online.

After the RMA form has been completed please return the merchandise to the address below. We advise you to use an insured and trackable carrier for your return. We cannot be responsible for either unauthorised returns or returns lost or damaged in transit back to us. Returns are generally processed within 7 working days of receipt.

 

Products purchased during a sale or using a discount code are FINAL SALE and cannot be returned or exchanged.

 

Please mail the item you wish to return to the following address:

Exquisite Trimmings
3 Sunny Gardens Parade
London
NW4 1JA
UK

Privacy Policy

Exquisite Trimmings ("we", "our", "us”) is a trading name of Exquisite Trimmings Limited. We respect the privacy rights of our online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about you. We have adopted a Privacy Policy that guides how we collect, store, and use the information that you provide us with. If you are under 18, we require that you inform a parent or guardian about Exquisite Trimmings’ Privacy Policy and Terms & Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Exquisite Trimmings.

The following information is provided by Exquisite Trimmings to enable our online visitors to be fully informed of our Privacy Policy. By visiting www.exquisitetrimmings.com, you are accepting and consenting to the practices described in this Privacy Policy and the terms & conditions.

COLLECTION OF PERSONAL INFORMATION

Exquisite Trimmings collects personal information in several ways when you place an order or register for a service offered by Exquisite Trimmings. By registering, you are consenting to the collection of your personal information. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfil your order. Exquisite Trimmings doesn't store credit/debit card details as these are processed by our payment partner PayPal. Saved details will never be shared with third parties and will only be used to process your order.

Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

COOKIES

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Our website uses cookies to keep track of how often you visit our website, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

  • Company Name: Exquisite Trimmings Limited
  • Registered Address: 4th Flr, Sutherland House, 70/78 West Hendon Broadway, London, NW9 7BT
  • Company Registration Number: 08160410
  • Place of Registration: England
  • VAT Number: GB 164 0316 38
  • USE OF PERSONAL INFORMATION

    Exquisite Trimmings may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

    We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details to third party marketing companies.

    We do collate information about site traffic, sales, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.

    Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

    From time to time Exquisite Trimmings may employ third party business partners to collect personal information or to undertake marketing activities on Exquisite Trimmings’ behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by Exquisite Trimmings to comply fully with the Exquisite Trimmings’ Privacy Policy.

    MARKETING OPT-IN AND OPT-OUT

    At all times, we will offer you the opportunity to unsubscribe to Exquisite Trimmings, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail.

    ACCESSING AND CHANGING PERSONAL INFORMATION

    The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.

     If for any reason you are concerned that the personal information held by Exquisite Trimmings is not correct, please visit the website and after logging into the website your personal information will be made available for review and change. Only you or, upon your request, the Exquisite Trimmings team, may access your personal data from the website using your login details.

    You can submit your rights servicing request here.